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Posted on: October 19, 2016

TEXT TO 911: Option now available in Farmers Branch

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FARMERS BRANCH ~ The Denco Area 9-1-1 District has announced that it has implemented text-to-911 service for all of Denton County and the City of Carrollton, including the North Texas Emergency Communications Center, serving public safety dispatch for Farmers Branch, Carrollton, Addison and Coppell.

   This results in wireless customers in any NTECC-participating-city, including Farmers Branch, can now utilize technology that allows a text (of up to 140 characters) to 911 in an emergency.

   However, officials emphasized that Text-to-911 should only be used in an emergency situation when placing a voice call is not possible.

   Citizens who find themselves in an emergency situation and are unable to make a voice call to 9-1-1 should remember:

  • Don’t text and drive
  • When sending a text to 911, do not include dashes or any other characters
  • In the first text message send the location and type of emergency
  • Text in simple words – Send a short text message without abbreviations or slang
  • Be prepared to answer questions and follow instructions from the 9-1-1 call taker
  • Photos and videos cannot be sent to 911 at this time
  • Text-to-911 cannot include more than one person
  • Do not send your emergency text to anyone other than 911

   Voice calls to 9-1-1 are always the best and fastest way to get help. Like any cellular area, there could be coverage gaps and the service may not be available outside the City.

   If there is no response to a Text-to-911 operator, make a voice call to 9-1-1.

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