Animal Services

  • Response to COVID-19: 

Due to COVID-19/Coronavirus outbreaks, Animal Services has adjusted our policies and procedures in order to comply with safe distancing requirements and healthy community engagement. We want to continue with our life saving work while maintaining the safety of our citizens and staff. Please see below for the current operating and response procedures:

  • Owner surrenders will continue to operate on an appointment only basis for residents of Farmers Branch only.  Proof of residency is required and there may be a waiting period of 7-14 days before we can schedule an appointment- all appointment scheduling is based on current occupancy.
  • Field calls will still proceed as normal Monday-Friday during our business hours at this time.
  • Trappers may trap wildlife and feral cats in accordance with our normal policies.  Please click on "Feral Cat TNR Program" to the left, or call the shelter for more information.  
  • Update: 3/8/2021 

    - The ​Shelter is now reopened to the public at normal capacity. Masks are strongly recommended for all patrons.  All city employees are required to wear masks.
    Adoptions will continue as normal- we are operating on a first come, first served basis and appointment are not needed.  Please click on "Animal Adoption Center" to see a list of our available animals as well as the operating hours of the shelter.  We cannot hold available animals for any reason.

    Thank you for your patience, and we hope you are all staying healthy!
       still here, or check the website.  We cannot hold animals for any reason.
  • Lost and Found reports may be emailed to, or you may call the Adoption Center at 972.919.8770.   Please also visit in order to check photos to see if your pet has been taken into a local shelter.   Please be advised that we only have jurisdiction inside Farmers Branch city limits and if you are not a resident, or the found pet was found outside city limits, you will need to contact your local shelter/where the animal was found.  We would be happy to take information on any lost pet from any jurisdiction, in case it ends up in our shelter, so we can contact you.  Pictures would be required for the animal to be released, as well as a valid ID.

Our Program: 

Animal services is a division of the Sustainability & Public Health department designed to promote public health and safety through education, enforcement and legislation. The major objectives of Animal Services are to protect the public from diseases (such as rabies) that can be transmitted from animals to humans, to reduce the number of traffic emergencies caused by uncontrolled animals, to abate nuisances and annoyance to citizens caused by animals, to reunite pets with owners, to promote the adoption of unwanted or stray animals housed at the city’s animal shelter and to operate the city’s animal shelter in a humane and sanitary manner.

Animal services provides the following services:
  • Removal of stray animals
  • Public education programs
  • Animal bite investigations
  • Return of pets to owners
  • Nuisance complaints
  • Dangerous animal complaints
  • Quarantine animals
  • Removal of dead animals
  • Loan of animal traps
  • Trap Neuter Release Program (TNR) for feral cats

Contact Animal Services Department

Email Animal Services or call staff at 972.919.8770

After Hours Services Provided:

  • Animal bites to humans
  • Aggressive dog at large
  • Wild animal in home excluding attics
  • Severely injured dogs or cats at large

View our Performance Measures

Click graphic for more info on pet waste disposal and just...

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