Utility Billing/Customer Service
The Utility Billing/Customer Service division falls under the umbrella of the Finance Department. They provide a variety of services that include but are not limited to:
- Water Account Billing Questions
- New Water Account Setup
- Collection of Hotel/Motel Tax
- Collection of ambulance bill payments
- Issue Toll Tags - New Accounts set up at Customer Service Window Only
Water Service Emergencies
To report water leaks, sewer backups, or other water emergencies, call 972.919.2597. Our After hours call service will notify the on-call personnel.
Farmers Branch Water Rates
The monthly rates or charges for services furnished by the water works system of the City shall be as follows (Ordinance No. 3594 approved by City Council September 17, 2019 and effective October 1, 2019):
Monthly rate minimum (first 2,000 gallons of water or less, all meter sizes): $21.99 per unit, plus any applicable oversize meter charges
For duplexes, triplexes, quadraplexes, apartment houses or any multi-family dwelling, a minimum of $21.99 will be charged for each unit regardless of whether it is located in a single family residence, duplex, apartment house or combination thereof.
Farmers Branch Sewer Rates
The monthly rate or charges for services furnished by the Sanitary Sewer System of the City are below.
a) For private residences occupied by one family, the sewer service charge shall be as follows:
b) For duplexes, apartment houses or any multi-family dwelling, the sewer charge for each living unit shall be as follows:
c) For each business, commercial and industrial establishment, the sewer service charge shall be as follows: