Performance Management

Farmers Branch Performance Management System

Performance FBTX

Welcome to the performance management system for the City of Farmers Branch. Farmers Branch launched the balanced scorecard initiative in 2017 to build a common reporting structure for all City departments to increases accountability, enact industry-aligned standards in the pursuit of efficiency and effectiveness, and provide residents with greater understanding of the services they receive.

Understanding the “Big” picture

Great service cannot be measured  by one type of data. Farmers Branch categorizes data through four lenses to paint the complete picture of service in Farmers Branch: Performance, Workload, Employee Engagement, and Resident Survey. By grouping all of these measures together on a balanced scorecard, departmental leaders have a one-stop shop for managing all aspects of the business and we have an amazing tool for providing transparency with the services we provide.

  • Performance – this is how we measure against benchmarks that are specific to the task. When possible, we align to the highest possible industry standards.
  • Workload – this tells us how busy we are. If we are experiencing a dramatic workload increase, performance should reflect this with decreasing performance measures and vice versa.
  • Employee Engagement – In 2017, the City of Farmers Branch began measuring employee engagement. We understand that employees are our most valuable resource and investing in our relationship with our employees will create an overall positive return on investment for the residents of Farmers Branch.
  • Resident Survey – The resident survey reminds every department of the voice of our residents by quantifying the importance and quality of the services we provide.

Keeping the data current is critical and we strive to update this data by the 15th of every month, but we will always put the accuracy of the data first. If you have any questions about our performance management system, please contact Ben Williamson, Assistant to the City Manager, at 972.919.2505 or by email.